•Organizations can undertake high-profile
strategic initiatives including:
–Supply chain management (SCM)
–Customer relationship management (CRM)
–Business process reengineering (BPR)
–Enterprise resource planning (ERP)
Supply
Chain Management
•Supply
Chain Management (SCM) – involves the management of information
flows between and among stages in a supply chain to maximize total supply chain
effectiveness and profitability
Business Process
Reengineering
•Business
process – a standardized set of activities that
accomplish a specific task, such as processing a customer’s order
•
•Business
process reengineering (BPR) – the analysis and
redesign of workflow within and between enterprises
–The purpose of BPR is to make all business processes
best-in-class
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